Terms

Effective Date: May 23, 2026
Company: Starlink Installation Techs LLC dba Installers of Starlink (“Company,” “we,” “us,” or “our”)
Website: www.installersofstarlink.com
Phone: 877-309-1050

1. Acceptance of Terms

By accessing or using this website, submitting a contact form, requesting a quote, scheduling service, calling, texting, emailing, or otherwise communicating with us, you agree to be bound by these Terms and Conditions. If you do not agree, do not use our website or services.

These Terms apply to all interactions and are supplemented by the specific quote, estimate, work order, invoice, or service agreement we issue.

2. Services Overview

We are an independent third-party provider of Starlink satellite internet installation services, including dish mounting, low-voltage cabling, network configuration, optimization, troubleshooting, and related support.

We are not affiliated with or authorized by Starlink (SpaceX). All Starlink equipment is purchased separately by the customer.

3. No Online Contract Formation

Our website is for informational and lead-generation purposes only. No binding contract is formed by submitting a form or requesting a quote.

A contract is created only when we issue a written quote or estimate that you accept and we confirm the appointment in writing.

4. No Guarantee of Pricing or Availability

All pricing, availability, and timelines shown on the website or provided verbally are estimates only and subject to change based on site survey, equipment availability, weather, roof conditions, local codes, and other factors.

We reserve the right to decline any service request.

5. Customer Responsibilities

You are responsible for:

  • Providing accurate site details (address, roof type/access, existing equipment, obstructions, etc.)
  • Ensuring safe and clear access for technicians
  • Having all customer-supplied Starlink equipment on site before the technician arrives
  • Obtaining all necessary permissions from property owners, HOAs, landlords, or authorities
  • Disclosing any hazardous conditions, pets, or safety concerns

Failure to comply may result in additional fees, rescheduling, or cancellation without refund.

6. Deposits, Payments, and Invoicing

  • A deposit (typically 45–50%) is required to schedule an appointment
  • Final payment is due upon completion unless otherwise agreed in writing
  • We accept credit/debit cards
  • Our billing descriptor will clearly appear as:
    • “STARLINK INSTALL TECH”
    • “INSTALLERS OF STARLINK”
    • Phone: 877-309-1050
  • All invoices will be itemized (labor, materials, trip fees, etc.)

7. Cancellations, Refunds, and Returns

To the maximum extent permitted by law:

  • Deposits are refundable only if cancellation occurs more than 48 hours before the scheduled appointment, minus:
    • a 13% processing fee (to cover credit card costs), and
    • any administrative fees already incurred
  • Cancellations within 48 hours, same-day cancellations, or no-shows result in full forfeiture of the deposit plus any trip/dispatch fees
  • Once a technician is dispatched, a minimum $175 trip/dispatch fee applies if the job is canceled or access is denied
  • All labor, diagnostic, travel, trip charges, and service time are earned when performed and are non-refundable
  • Equipment and materials that are ordered, delivered, opened, used, or installed are non-refundable and non-returnable
  • Special-order or custom items are non-refundable once ordered
  • We may, at our sole discretion, offer a partial credit for future services instead of a monetary refund
  • Refunds, when approved, will be issued to the original payment method within 7–30 business days

8. Chargebacks and Payment Disputes

By requesting or accepting services, you agree not to initiate any chargeback, bank reversal, or payment dispute for any valid charge related to services performed, materials provided, trip fees, or amounts due under your agreement.

If a chargeback is filed, we will respond with all available evidence, including:

  • Signed/approved estimates
  • Itemized invoices
  • Before/after photographs
  • Technician notes
  • Timestamped communications
  • Dispatch logs
  • Delivery records

Wrongful chargebacks will be contested vigorously.

You will be responsible for the full disputed amount plus all chargeback fees, collection costs, attorney’s fees, and other damages allowed by law.

9. Workmanship Warranty

We provide a one-year (12-month) workmanship warranty on our installation labor only.

This warranty requires that you contact us immediately (within 48 hours of discovering any issue) at:

You must give us a reasonable opportunity to remedy any workmanship issues before pursuing any refund, chargeback, or other remedy. Failure to provide us this opportunity voids the warranty and any related claims.

This warranty does not cover:

  • Equipment failures
  • Signal issues caused by obstructions
  • Weather
  • Starlink network changes
  • Customer modifications
  • Misuse
  • Normal wear

Manufacturer warranties on Starlink equipment are solely between you and Starlink.

We make no other warranties, express or implied.

10. Limitation of Liability

To the maximum extent permitted by law, our total liability arising from any service shall not exceed the amount you paid to us for that specific service.

We are not liable for indirect, consequential, incidental, or punitive damages, including loss of business, data, profits, or service interruptions.

11. Communications Consent

By providing your contact information, you consent to receive calls, texts, emails, and voicemails from us for scheduling, service updates, reminders, and transactional communications.

Message and data rates may apply.

12. Intellectual Property

All content on this website is owned by or licensed to Starlink Installation Techs LLC and may not be copied, reproduced, or used without written permission.

13. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses (including attorney’s fees) arising from:

  • Your violation of these Terms
  • Inaccurate information provided
  • Unauthorized service requests

14. Governing Law and Venue

These Terms shall be governed by the laws of the State of Wyoming, without regard to conflict of laws principles.

Any disputes shall be brought exclusively in the state or federal courts located in Wyoming.

15. Arbitration

At our election, any dispute may be resolved by binding arbitration in Wyoming, except for collection actions which we may pursue in court.

You waive any right to a jury trial to the extent permitted by law.

16. Class Action Waiver

All claims must be brought on an individual basis only.

No class, collective, or representative actions are permitted.

17. Severability and No Waiver

If any provision is held invalid, the remainder remains in effect.

Our failure to enforce any right does not constitute a waiver.

18. Changes to Terms

We may update these Terms at any time.

Continued use of our website or services after changes constitutes acceptance of the new Terms.

19. Contact Information

For questions about these Terms, contact us at: