At Installers of Starlink, we strive to provide professional and reliable Starlink installation services. Due to the nature of our business, we have the following refund policy in place:
Deposits & Cancellations: All bookings require a refundable deposit to secure your appointment. Cancellations made at least 48 hours before the scheduled installation will be eligible for a full refund. Refunds, if approved, will be processed within 7-21 business days to the original payment method.
Completed Installations: Once an installation has been completed and confirmed as functional, no refunds will be issued. If any issues arise, we will work to resolve them under our service guarantee.
Rescheduling: If you need to reschedule, please contact us at least 48 hours in advance to avoid additional fees.
Returns & Refunds for Tangible Items: Tangible items such as mounts, cables, adapters, and Starlink kits may be eligible for a refund if returned in unused and original condition. The refund process will begin once the returned items are received and inspected. Refunds may take up to 30 days to process and be issued back to the customer’s original payment method.
Subscriptions: Monthly subscriptions are eligible for cancellation at any time; however, refunds will not be issued for partial months or unused service periods.
For any refund inquiries, please contact us at (877) 309-1050